Guarantees, warranties and refunds

Consumer guarantees your products must meet

Find out about the 9 consumer guarantees that apply whenever consumers buy goods from you in Queensland.

Find out about the 3 consumer guarantees that apply whenever consumers buy services from you in Queensland.

If a good or service you sell doesn’t meet a consumer guarantee, you need to fix the problem. Find out about proving a remedy.

Learn about the different kinds of warranties, including consumer guarantees and manufacturer’s warranty.

Learn about what you need to do if you offer an extra warranty to protect your customers if goods of services become faulty.

Your refund policy sign must not be misleading